FAQ
Questions, answered plainly
Everything customers ask us most, grouped by topic. Don't see yours — call us and ask directly.
Pricing & Payment
How much does a service call cost?
The diagnostic visit is a flat fee that applies toward the repair if you approve the work — you're never charged twice just for us to look at the problem. We'll confirm the exact number when you call, since it can vary slightly by appliance type.
Do you give a price before starting the repair?
Always. After the diagnostic, we explain what's wrong, what it costs to fix, and get your approval before touching anything else. No surprise line items on the invoice.
What forms of payment do you accept?
Major credit and debit cards, and cash. Payment is due when the work is completed, not before.
Is the diagnostic fee refundable if I decide not to repair?
The diagnostic fee covers the technician's time and expertise to identify the problem, so it applies whether or not you move forward with the repair — but it's fully credited toward the repair cost if you do.
Scheduling & Response Time
How fast can you come out?
Same-day and next-day appointments are frequently available across Houston and the surrounding suburbs. Call (832) 570-6555 and we'll give you the soonest real slot, not a vague window.
Do you give a specific appointment window?
Yes — we confirm a window when we schedule and call ahead when we're on the way, so you're not stuck waiting around all day.
Can I book online instead of calling?
Right now booking goes through a short form or a phone call — phone tends to get you the fastest same-day slot since it lets us match your issue to the nearest available technician immediately.
Do you offer emergency or after-hours service?
Reach out and we'll do our best to accommodate urgent situations like a leaking dishwasher or a warm refrigerator full of groceries — call and let us know what's going on.
What to Expect
What happens during the visit?
Your technician inspects the appliance, identifies the cause (not just the symptom), explains it in plain language, and gives you a firm price before any repair work begins.
Do I need to buy the replacement part myself?
No — we source the part as part of the repair. If a part needs to be special-ordered for an unusual model, we'll tell you upfront and schedule the install as soon as it arrives.
Will you tell me if it's not worth repairing?
Yes. If a repair would cost close to (or more than) replacing the unit, we'll say so plainly instead of billing you for a fix that doesn't make financial sense.
Do you clean up after the repair?
Yes — old parts and packaging leave with us, and we leave the area as clean as we found it.
Do I need to be present for the entire visit?
You need to be present (or have an authorized adult present) at the start for access and at the end to review the work and pay, but you don't need to hover over the technician the whole time.
Coverage & Appliances
What areas do you serve?
Houston and the surrounding suburbs, including Katy, Cypress, Sugar Land, Pearland, Spring, Missouri City, and Richmond. See our full Service Areas page, or just call — if you're close, we service it.
What brands do you repair?
All major brands — Samsung, LG, Whirlpool, GE, Maytag, KitchenAid, Frigidaire, Bosch, and more — across refrigerators, washers, dryers, ovens/ranges, dishwashers, microwaves, and garbage disposals.
Do you work on commercial appliances?
Our focus is residential appliance repair. For light-commercial or multi-unit properties, call and we can let you know if it's something we can take on.
My appliance is still under manufacturer warranty — should I call you or the manufacturer?
If it's genuinely still under warranty, the manufacturer's authorized service is usually your no-cost option. If you're not sure, call us — we'll tell you honestly rather than charge you for warranty-covered work.
Guarantee & Trust
Is your work guaranteed?
Every repair is backed by a 90-day labor guarantee. If the same issue comes back within that window, we return and make it right at no extra charge. See our full Guarantee & Trust page for details.
Are your technicians background-checked?
Letting a stranger into your home is a real concern, and we take it seriously — every technician is vetted before being dispatched to a customer's home.
What if the repair doesn't fix the problem?
That's exactly what the 90-day guarantee is for — we come back and resolve it without billing you again for the same issue.
Still have a question?
Call and we'll answer it directly — usually in under a minute.